FAQ
WHY SHOULD I CHOOSE BEN & Y CLEANING SERVICES?
We pay attention to details and have very high standards and can go to great lengths to earn your business. We follow your specific instructions when given and thoroughly clean your entire home until you are satisfied. We choose our maid cleaners very carefully. Each must undergo a criminal background check and each is thoroughly trained to handle your house cleaning needs. If there is something special that you need to be done, please let us know.
THIS IS MY FIRST MAID CLEANING SERVICE, HOW DO I GET STARTED?
f this is your first cleaning with our company, we would require to start with a deep cleaning and then you can switch to a recurring cleaning schedule at the frequency that best fits your needs.
WHAT SERVICES DO YOU OFFER?
Recurring General Cleaning commonly occurs on a Weekly, Bi-weekly, or Monthly schedule. More Detailed Cleaning is a Deep Cleaning of your home/office, it is usually scheduled as your first cleaning. Custom House Cleaning is cleaning to meet your very specific needs or desires. We can make adjustments such as: Clean only the Kitchen, Bathrooms, or Bedrooms. Just let us know what you would like us to do.
WHAT IS DONE ON EACH VISIT?
All of the services listed on our Cleaning checklist and any additional areas from your priority list.
WHAT DAYS DO YOU WORK?
We are available to clean your home Monday through Saturday 8:00am-3:30pm. The first appointment usually starts at 8:00am and the last around 3:30pm. Sundays are available, though our rates are a bit higher for this service. Our office hours are: Monday through Sunday 8:00am – 8:00pm
HOW MUCH DO YOUR SERVICES COST?
We only charge for the work we do, and tailor your cleaning to your budget. We have maintenance programs available as well. We will assess your needs on arrival, confirm the exact one before doing any work, and only proceed with your approval.
DO THE HOUSEKEEPERS BRING THEIR OWN SUPPLIES?
Our housekeeper can provide all products and supplies necessary, as most clients prefer at NO EXTRA charge. However, if you would like to provide any products or supplies, by all means let your housekeeper know! Our housekeepers are happy to accommodate.
DO YOU SEND THE SAME PERSON EVERY TIME MY HOME/OFFICE IS CLEANED?
We try to, but that doesn’t always work out. All of the housekeepers provide the same consistent service to every costumer, so you should feel like you are receiving the same quality service no matter who the housekeeper is. However, if you would like to make a change, please do not hesitate to ask.
WHAT ABOUT THEFT?
For your protection, all housekeepers undergo thorough background and reference check. In addition to this, we have a bonding insurance.